Help Desk Assistant

Help Desk AssistantGrimsby£12.00 per hourFull time Hybrid Start date- 21/10/2024Temporary contract My client provides comprehensive technical services, facilities management, and energy solutions with a strong focus on sustainability and innovation. Their expertise spans smart buildings, green mobility, and district and embedded energy, offering cutting-edge solutions to enhance efficiency and reduce environmental impact. They also lead in decentralised renewable, bringing clean energy solutions like solar and wind to local communities and industries.Job Overview The Help Desk Assistant will provide essential support in finance, customer service, and facilities management, including payment handling and IT system management. This role requires knowledge of Local Government Services, Service Level Agreements, and experience in public-facing roles. Strong organisational skills, adaptability, and the ability to prioritise tasks are key to meeting the evolving needs of the service.Key responsibilities and experience Knowledge of basic finance and accounting processes and payment handling skillsKnowledge of building maintenance processes would be an advantageA good working knowledge of office IT systems including databases and Microsoft Word Excel Outlook and TeamsA good knowledge of Local Government ServicesTo be familiar with the principles of customer care and Service Level AgreementsKnowledge of relevant call tracking applicationsKnowledge of performance management principlesRelated experience and trainingExperience dealing with public customers with the ability to build and maintain effective relationshipsAbility to plan, prioritise and organise work to meet deadlinesFlexible to meet the needs of the serviceAdaptable to change and new ways of working

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.