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- Our client is offering you a chance to join a very exciting business with excellent salary and benefits
- Excellent Bonus Scheme
- Hybrid & Flexible working policies and a 36.5 hour working week
- Option to work a 9 day fortnight (Have every other Friday off)
- Exceptional 12% pension contributions and private healthcare
- Rapid career development opportunities
- Develop and maintain strong relationships with internal and external customers, ensuring that their IT service needs are met in a timely and efficient manner
- Provides feedback to the Global IT Organization on requested enhancements
- Identifies trends in IT support issues and works to reduce repeat incidents
- Supports the Vulnerability Management program and ensures secure delivery of IT services
- Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded
- Manage and motivate, providing coaching, training, and performance feedback as needed
- Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimised
- Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action
- Provide input to IT service delivery budgets, ensuring that expenses are within budget and that cost-saving opportunities are identified and implemented
- Degree in Computer Science, Information Systems, or a related field
- Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000
- Experience managing a team of technical professionals
- Excellent communication, interpersonal, and customer service skills
- Strong analytical and problem-solving skills
- Proven ability to manage multiple priorities and projects simultaneously
- Experience with project management methodologies and tools
- Knowledge of IT infrastructure, systems, and applications
