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Service Controller
About the Role
Vico Talent Solutions is seeking a highly organized and proactive Service Controller to join our clients team. This role is crucial in ensuring the smooth operation of service activities, including scheduling, resource allocation, and customer communication. If you thrive in a fast-paced environment and have strong coordination skills, we want to hear from you!
Key Responsibilities
Efficiently schedule and allocate service jobs to field engineers/technicians.
Monitor job progress and ensure timely completion of service tasks.
Act as the primary point of contact between customers and service teams, providing updates and resolving queries.
Maintain accurate records of service activities, including job logs, parts usage, and customer interactions.
Ensure compliance with company policies, safety regulations, and industry standards.
Assist in managing workloads, identifying areas for improvement, and enhancing service efficiency.
Requirements
Previous experience in a service coordination, scheduling, or administrative role.
Strong organizational and multitasking skills.
Excellent communication and customer service abilities.
Proficiency in Microsoft Office and service management software (desirable).
Ability to work under pressure and solve problems efficiently.
Whats on Offer?
Competitive salary and benefits package.
Opportunity to work with a dynamic and supportive team.
Career progression within a growing company.
