Deskside Support Engineer

Overview:

We are seeking an experienced Deskside Support Engineer to join our in Guernsey.

The successful candidate will provide on-site technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization on a contract basis.

This role requires a proactive and customer-focused individual with extensive knowledge of IT infrastructure, networking, and system administration.

Key Responsibilities:

• Provide on-site deskside support to employees for hardware, software, and peripheral issues.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and network connectivity issues.
• Install, configure, and maintain operating systems (Windows, macOS, Linux) and business applications.
• Perform hardware repairs, replacements, and upgrades for desktops, laptops, and other devices.
• Manage user account administration (password resets, user setup, access management).
• Support and manage email systems, including troubleshooting Outlook and email clients.
• Collaborate with other IT teams to resolve complex issues related to servers, networks, and storage systems.
• Assist with hardware and software deployments, including operating system imaging, device provisioning, and upgrades.
• Provide support for audio-visual equipment, including video conferencing systems and projectors.
• Document technical issues and resolutions in the ticketing system (e.g., ServiceNow, Jira).
• Maintain inventory of IT equipment and ensure proper asset management.
• Identify areas for process improvements and contribute to the development of new IT support procedures.

Required Skills & Qualifications:

• Minimum 1-2 years of experience in a Deskside Support Engineer or similar IT support role.
• Strong knowledge of Windows and macOS operating systems; familiarity with Linux is a plus.
• Proficient in troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
• Experience with networking concepts (LAN, WAN, TCP/IP, DNS, DHCP) and basic network troubleshooting.
• Familiarity with Active Directory, Office 365, and enterprise-level IT infrastructure.
• Experience with imaging software and device provisioning tools (e.g., SCCM, Intune).
• Knowledge of remote access technologies (VPN, RDP) and security best practices.
• Excellent communication and customer service skills with the ability to work independently and as part of a team.
• Problem-solving mindset with attention to detail and the ability to manage multiple priorities.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified or equivalent are advantageous.

Desirable:

• Familiarity with ITIL processes and service management best practices.