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Our client
We’re partnering with an award-winning property company that’s riding a wave of success after securing major contracts—this is officially their biggest year yet. The team has cultivated a brilliant working culture with excellent staff retention, real progression opportunities, and genuinely flexible working. They offer a hugely supportive environment with regular review meetings.
Hours: Monday - Friday- 8:30am - 5:30pm
Location: Guildford, Slyfield Estate
Salary: Up to £29,000 + £2,400 annual bonus + excellent benefits
Perks: On-site parking, training from Day One, and a development pathway into surveying
Job description
- Act as the first point of contact for all client communication, ensuring a top-notch service experience
- Manage a busy phone line and meet daily SLA expectations.
- Update client records, upload documentation, and respond to queries with speed and precision
- Support national account relationships and update them on orders and project logistics
- Oversee shipping and logistics processes, coordinating with internal teams to ensure everything runs smoothly.
- Spot opportunities to upsell additional insurance services
- Maintain audit-compliant documentation in accordance with GDPR
Key Skills
- Excellent customer service skills
- Collaborative mindset
- Work well under pressure
- Impeccable attention to detail
- Organised and adaptable
What’s on offer?:-
- £2,400 annual bonus - on top of a competitive base salary
- A clear progression path - including the opportunity to develop into a Surveyor
- Support from day one - with ongoing training and increasing project ownership
- Work in a business that truly values its people
- Flexible working culture and an office full of down-to-earth, driven professionals
