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Kenneth Brian Associates are recruiting on behalf of a rapidly growing company looking for a detail orientated and proactive Sales Administrator within a fun, but extremely faced paced environment.
This role is a fantastic opportunity for a detail-oriented individual to support the sales team and act as a vital connection between the business and its customers. Youll play a key role in ensuring the smooth handling of the administrative side of the sales process while delivering first class customer service.
Key Responsibilities:
- Be the first point of contact for customers, processing of orders, deliveries, repairs, warranty claims, and general inquiries.
- Manage incoming calls, delivering professional and courteous responses.
- Prepare accurate quotes and process new orders efficiently.
- Address invoice queries and manage credit or refund applications when required.
- Ensure customer data is accurately recorded and maintained in the CRM system.
- Proactively resolve customer issues and escalate complex cases where necessary.
- Handle information requests and support internal teams to enhance the customer journey.
Key Requirements:
- Proven experience in a sales administration or similar role.
- Confident communicator with excellent interpersonal skills.
- Strong attention to detail and a methodical approach to work.
- Experience in generating customer quotes and managing order processes.
- Proficient in CRM systems and general IT applications. (Ideally SAP)
- Resilient under pressure, with the ability to prioritise effectively in a fast-paced environment.
- A genuine passion for delivering excellent customer service and a willingness to go above and beyond.
Benefits and Package:
- Monday to Friday (08:00 - 16:00)
- On-site Gym
- 25 Days Annual Leave
- Free Parking
- Auto Enrolment Pension
- Friendly and Supportive Team
- Modern Offices
