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Ref: JB-14927 Role: Metering Account Manager (Energy / Utilities)Location: Guildford, Surrey (3 days office & 2 days homebased) Salary: up to £30k + Bonus + Excellent Benefits
Summary:
Do you have experience of working within an Energy Consultancy or TPI? Our client, a growing Energy Consultancy, is seeking a skilled Metering/Customer Service professional with expertise in portfolio management and end-to-end customer support. You will be responsible for onboarding customers, preparing tenders, handling Change of Tenancy (COT) requests, resolving objections and terminations, managing meter installations and removals, and addressing MOP & DCDA related cases. If you have experience working in the energy sector, are skilled in data analysis and possess excellent communication skills - APPLY NOW!!!
Key responsibilities:
- Managing customer portfolios (excluding sales) from onboarding to completion
- Setting up customers on internal CRM
- Prepare customers for tender
- Manage relationships with customers and supplier to handle queries
- Handling Change of Tenancy (COT) requests
- Resolving objections and terminations
- Managing meter installations and removals
- Addressing MOP & DCDA-related cases
Skills and experience required:
- 3+ years of experience in the Energy market - working for a utility supplier or consultancy
- Understanding of Energy account management processes - contracts/COT/MOPs/DCDAs
- Hardworking and reliable with experience of delivering high-quality customer service.
- You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
- You demonstrate excellent interpersonal, and organisational/time management skills.
- You are proficient in Microsoft Office Suite (Excel, Word, Outlook).
Benefits: 25days holiday + 1 day for every year’s service, private health care, excellent progression opportunities, flex hours, company events/trips
