- Develop and maintain strong relationships with current and potential clients
- Demonstrate new products and features for clients that align with their needs
- Be the main point of contact for any queries raised by clients and look to find resolutions, utilising tools such as the telephone and other customer support software
- Manage the onboarding of new clients, ensuring that maximum impact is achieved when introducing them to the service
- Build a solid knowledge of the service and systems in order to support client understanding
- Conducting tailored training sessions orientated to the clients needs to equip them with the appropriate knowledge of the platform
Back to searchYour Company:The NET Recruit team are proud to share an excellent opportunity that has become available within a services company, located in the Guildford area, for a Client Success Executive to join their bustling and dedicated team. This company have developed a revolutionary service, which is shaping the future of the sector in which they operate, allowing them to be a market leader and highly successful.This role is vital to the everyday operations of the business, ensuring assigned accounts are optimised and that customer satisfaction is at the forefront of priorities. The position holder will be building up a vast knowledge of the service provided by the business and spearheading resolutions for any queries that crop up in a proactive and effective manner. Your Roles and Responsibilities:While in this role your duties may include but are not limited to:
Client Success Executive
NET Recruit
Posted 4 days ago, valid for a month
Guildford, Surrey GU48EY, England
£30,000 - £36,000 per annum
Full Time
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Sonic Summary
- The NET Recruit team is seeking a Client Success Executive for a services company in Guildford, offering a salary of up to £30,000 based on experience.
- The role is crucial for optimizing assigned accounts and ensuring customer satisfaction through proactive problem-solving and effective communication.
- Candidates should have relevant experience in client relationship and account management within a B2B context, along with strong proficiency in CRM systems.
- The position involves developing client relationships, managing onboarding, and conducting tailored training sessions to enhance client understanding of the service.
- The company promotes employee development with career progression opportunities, a good holiday allocation, and a hybrid working model.