Hybrid in the Guilford Area
Excellent Benefits
Award winning culture and working environment.

Job Title: Learning and Development Lead(L&D, E-Learning, Organisational Capability, and Instructional Design)Salary: £65,000 - £70,000 + Bonus. Location: Guilford, Greater London.Hybrid: 2 days per week in office and 3 days WFH. JGA are partnering with a leading food and beverage retail business seeking an employee focussed and culture driven, Learning and Development Leader to contribute to P&C strategy, shaping and implementing initiatives that attract and retain top talent, aiding the constant development of their employees. If you have experience in a multi-sited, customer facing, retail, hospitality or restaurant business (or comparable) then we would love to see an application from you! If this doesnt sound like you then please have a look at some of our other positions and feel free to apply. Your Day to Day:

Build strong relationships across restaurant teams (both company and franchise) and global stakeholders.
Define L&D priorities that meet today’s needs and set us up for future success.
Design and deliver engaging, practical training that drives capability and performance in restaurants.
Partner with senior leaders to develop leadership and coaching effectiveness.
Identify and close skill gaps, both current and future, through insight-driven solutions.
Track, measure and evolve the effectiveness of our learning offer.
Manage our learning platforms and tech—ensuring content is up to date, accessible, and impactful.
Collaborate with experts to keep our programmes fresh, relevant, and aligned to business needs.
Own and shape the global leadership development curriculum.
Manage third-party suppliers and budgets to get the best out of our tools and partnerships.
Support wider People & Culture initiatives where needed.

What we're looking for:

A natural collaborator who thrives in change and enjoys solving problems creatively.
Experience leading L&D or people development programmes, ideally in a customer-facing environment.
Strong project management and multitasking skills—able to juggle and prioritise with ease.
Confidence in using data and insights to guide decisions and measure success.
A future-focused mindset—curious about what’s next and comfortable challenging the status quo.
Experience working with LMS platforms and digital learning tools is a bonus (e.g., Articulate, Vyond, Camtasia, Edapp).

Please note - due to high application volumes, only shortlisted candidates will be contacted within 2 weeks. If you don't hear from us, your application was unsuccessful this time. We thank you for your interest and encourage you to apply for future opportunities. Interested?Contact Sam at JGA today! JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

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