Customer Service Advisor

Kenneth Brian Associates are working with an award-winning company based in Guildford, who are seeking a new member of their Customer Service team.

This is a busy and varied role and would suit someone with previous experience in a Customer Service role, who is looking for an opportunity to develop and progress.

Duties:

• Handle incoming customer calls with professionalism and courtesy
• Provide accurate information regarding products and services
• Assist customers in resolving issues and answering queries effectively
• Perform data entry tasks to maintain accurate customer records
• Upsell products and services where appropriate to enhance customer satisfaction
• Analyse customer feedback to improve service delivery
• Maintain a high level of phone etiquette throughout all interactions
• Collaborate with team members to ensure a seamless customer experience

Qualifications:

• Proven experience in a customer service role
• Excellent verbal communication skills
• Ability to work efficiently under pressure while maintaining attention to detail
• Proficient in data entry and familiar with using computer systems for record management
• A positive attitude and a willingness to learn new skills within a fast-paced environment
• Previous experience in upselling or cross-selling is desirable