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Customer Service Supervisor

OPR Resourcing Specialists
Posted 23 days ago, valid for 7 days
Location

Guildford, Surrey GU48EY, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Service Advisor is available with a global leader in the heating industry, focusing on providing exceptional customer service via phone and email.
  • Candidates should have experience working in a busy call center environment and possess intermediate to advanced Excel skills, along with strong organizational abilities.
  • The role offers a salary of £22,000 per year and requires a minimum of 2 years of relevant experience.
  • Benefits for permanent employees include onsite parking, a pension plan, private health insurance after two years, and 22 days of annual leave that increases with tenure.
  • This is a fully office-based role with working hours from 08:00 to 16:30, including a 30-minute lunch break.

Customer Service Advisor

Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.

The hours are 08.00 - 16.30 with 30 mins for lunch and this is a fully office-based role.

Our client offers when taken on permanently:

  • Onsite parking
  • Pension
  • Private Health Insurance (after a continuous 2 years’ service with the company)
  • Annual leave 22 days, rising to additional year after 2 years’ service

Your key duties will include:

  • Handle all incoming enquiries and/or complaints by phone and email
  • Manage the jobs allocated to service agents to ensure appointments have been booked with customers
  • Document all call information according to standard operating procedures
  • Chase outstanding invoices on a weekly basis with each service agent
  • Manage jobs and invoices to close off outstanding work through the process of payments to finance
  • Arrange collection of parts after job with warehouse and engineers
  • Arrange for parts to be ordered ready to be dispatched from warehouse for engineer job orders
  • Where required arrange warranty documentation to be sent to customers by post
  • Provide customers with product and service information
  • Support training administration for engineer training days
  • Data analysis of phone and repair logs

Skills/ Experience

  • Worked in a busy call centre environment
  • Intermediate to advanced Excel skills
  • Highly motivated and pro-active
  • Customer focused with excellent customer service
  • Strong organisation skills
  • Willing to learn new processes and adapt to changes
  • Must be able to communicate at all levels and be a team member
  • Ideally some experience of managing / mentoring / training others

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.

Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.