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Customer Support Advisor

Clockwork Recruitment Ltd
Posted 7 days ago, valid for 12 days
Location

Guildford, Surrey GU48EY, England

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • A technology business in Guildford is seeking a motivated individual for their customer support team.
  • The role requires a confident communicator with a passion for technology and a problem-solving mindset.
  • Key responsibilities include reviewing customer setups, providing technical guidance, and ensuring customer satisfaction.
  • The position offers a salary of £23,000 and requires no specific prior experience, making it ideal for those looking to start their tech career.
  • Benefits include 23 days of annual leave, private healthcare, and a pension scheme, with a Monday to Friday office-based schedule.

We’re working with a thriving technology business based in Guildford that’s on the lookout for a bright, motivated individual to join their growing customer support function. This is a company that values energy, curiosity, and a genuine interest in technology. If you’re someone who enjoys solving problems, helping people, and learning fast—you’ll fit right in.

Key responsibilities:

  • Reviewing customer setups across systems and spotting potential issues before migration
  • Supporting customers to ensure a seamless move from one product to another
  • Providing clear, confident technical guidance throughout the process
  • Identifying common challenges and feeding these back to product teams
  • Working alongside teams across the business to ensure customer satisfaction

What we’re looking for:

  • A confident communicator with fluent spoken and written English
  • Enthusiastic about technology and willing to get stuck in
  • Sharp attention to detail and a problem-solving mindset
  • Customer-focused, with a can-do attitude

Salary and benefits:

  • 23 day annual leave plus pubic holidays
  • Private healthcare and pension scheme
  • Monday to Friday office based

This is an excellent opportunity for someone looking to kickstart their tech career in a dynamic, forward-thinking business. If you're ready to learn, contribute, and grow—this could be your next step.

If this role isn’t quite what you’re looking for but you’re currently exploring new opportunities, we’d still love to hear from you. Get in touch, and we’ll do our best to help you secure your next position.

Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Clockwork Recruitment. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.