Housing & Support Project Assistant (Temporary)

Salary: 12.22 per hour
Contract: Temporary
Reports To: Team Leader
Location: Office-based
DBS Requirement: Clear and Enhanced DBS Check Required

This temporary position offers an opportunity to provide vital housing and support services to vulnerable individuals, helping them maintain their tenancies and achieve personal independence. Based in an office environment, you will assist with tenancy management, day-to-day support, and administrative tasks, ensuring a professional and compassionate approach at all times.

• Act as a first point of contact for clients, providing assistance in person, over the phone, and in a reception setting.
• Support clients with tenancy agreements, rent payments, and financial responsibilities, ensuring they understand their obligations.
• Carry out office administration tasks to maintain accurate and confidential records.
• Assist in developing and delivering person-centred support plans tailored to each client's needs.
• Provide practical help with day-to-day challenges such as budgeting, accessing external services, and resolving tenancy issues.
• Recognise and respond to signs of distress in clients, offering appropriate support and escalating concerns where necessary.
• Liaise with external agencies and organisations to ensure clients receive the best possible assistance.
• Report repairs and maintenance needs on behalf of clients, ensuring their living spaces remain safe and habitable.
• Identify and address any issues related to anti-social behaviour, safeguarding, and health and safety.
• Promote diversity, inclusion, and equal opportunities, ensuring all clients feel respected and valued.
• Encourage client involvement and feedback, helping to shape and improve services.
• Clean and prepare accommodation as required to maintain a welcoming environment.
• Work within a rota system that includes evening and weekend shifts to ensure service availability.

• Experience working with vulnerable groups in housing, social care, or a related field.
• Strong communication skills, with the ability to build trust and provide effective support.
• A proactive and empathetic approach to problem-solving and client engagement.
• Ability to work collaboratively within a multidisciplinary team.
• Confidence in handling administrative tasks, maintaining records, and using IT systems effectively.
• An understanding of safeguarding, confidentiality, and equality in service delivery.
• Resilience and adaptability to manage challenging situations with professionalism.
• Must be able to provide a clear and enhanced DBS check before starting employment.

• Gain valuable experience in housing and support services.
• Work in a varied and rewarding role that makes a real difference.
• Be part of a supportive and professional team.
• Access training opportunities to enhance your skills.

This temporary, office-based role is ideal for someone passionate about providing support, ensuring safe and stable housing, and making a positive impact in the community. If this sounds like the right opportunity for you, apply today.

Shifts are as per rota

Shift timings are - Early - 7.45am - 3.45pm, Late - 12.15pm - 8.15pm, Weekends - 8am - 8pm.