Technical Account Manager

The responsibilities of this role include, but are not limited to:- Manage ticketing system for customer bugs, features and support.- Critically evaluate incoming customer requests and communicate with the development team to ensure these are understood.- Testing of new system features, as well as regression testing against previous releases.- Train customers in the use of systems from both an end user and admin perspective and develop training material as required.- Lead regular meetings with existing clients and support the acquisition of new customers.- Liaise with customers to implement Company systems into their business. Act as the lead on ongoing customer projects such as onboarding and integrations.- Create and proofread documentation for internal procedures and technical specifications. Skills and Attributes: The following are desirable, but not essential as training can be given to a candidate that’s a good match for the role- Experience supporting software systems.- Excellent communication skills both written and verbal.- Ability to manage time effectively whilst handling several customer accounts.- Critically evaluating incoming requests.- Project management.