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Are you seeking an exciting new role and enjoy working with people? Our client is looking for a Support System & Customer Journey Optimisation Executive to provide first-line technical support, assist with system testing and product development, and help enhance online customer journeys to drive sales.
Key Responsibilities:
- Serve as the initial point of contact for troubleshooting system issues raised by internal teams and customers.
- Test new system developments, products, and integrations to ensure seamless rollouts.
- Oversee and track issue resolution through the portal, providing regular updates to the wider team.
- Assist in the creation and maintenance of system products, including renewals and new builds.
- Work closely on design specifications, system upgrades and opportunities for future development.
- Contribute to system optimisation efforts aimed at enhancing online customer experiences and increasing conversions.
- Coordinate with third-party providers and internal teams as required.
- Engage in continuous training to deepen technical and industry knowledge.
Experience and Skills Requirements
- Basic knowledge of HTML, CSS, and JavaScript (desirable).
- Familiarity with Google Analytics, Google Tag Manager, and A/B testing tools (preferable but not essential).
- Proficient in MS Office (Excel and data visualisation tools) and familiar with customer behaviour tools like Hotjar or MS Clarity.
- Strong interest in data analysis, conversion optimisation, and deriving insights from customer journeys.
- Excellent interpersonal, communication, and problem-solving skills.
- Enthusiastic about learning new skills and improving existing processes.
- Keen attention to detail and a commitment to maintaining high accuracy.
- A collaborative team player, able to build positive relationships across all levels.
- GCSEs (or equivalent) in English and Mathematics.
- A degree or diploma in a relevant field.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
