2nd Line IT Support Technician

2nd Line IT support Engineer

1. 3 to 6 Month Contract
2. Inside IR35 at £25 per hour

Job Opportunity: 2nd Line IT Support Engineer (3-6 Month Contract)

IT Talent is proud to represent a fantastic opportunity for a 2nd Line IT Support Engineer to join a fast-paced environment within the space sector. This is a 3-6 month contract role, falling inside IR35, with the primary focus on delivering high-quality technical support for client-side computing. The role is based onsite in Surrey, with occasional flexibility for remote work.

Key Purpose of the RoleAs a 2nd Line IT Support Engineer, you'll provide advanced technical support to internal users across multiple sites. You'll take ownership of tickets assigned to the technical team, ensuring efficient resolution, high-quality service, and proactive communication with end-users.

Responsibilities

1. Ticket Resolution: Own and manage assigned requests, troubleshooting and resolving incidents or escalating where necessary.
2. Customer Service: Ensure excellent communication and deliver a high standard of service to end-users.
3. Device Setup: Build, set up, and rebuild laptops and desktops, ensuring smooth deployment and configuration.
4. Hardware & Software: Install, configure, and support IT hardware and software systems.
5. New Technologies: Research, recommend, and implement innovative IT solutions and technologies.
6. Documentation: Maintain and update operational documentation to reflect changes and improvements.
7. Incident Management: Act as the final point of contact for most incidents, minimising escalations.
8. Leadership: Deputise for the IT Service Delivery Manager when required.

Essential Requirements

Qualifications:

1. Certificate or Diploma in Computing (or equivalent).
2. ITIL qualifications (advantageous but not essential).

Experience:

1. Extensive experience with administering and using IT systems.
2. Previous customer-facing role, demonstrating excellent service skills.
3. Experience managing technical or engineering applications is an advantage.

Knowledge & Skills:

1. Strong expertise in Windows 10/11 desktop operating systems, MECM/InTune, networking, and common applications.
2. Proven diagnostic and troubleshooting skills.
3. Solid knowledge of hardware (desktops, laptops, softphones) and virtualisation technologies.
4. Effective problem-solving skills, able to work well under pressure and prioritise tasks.
5. Self-starter with the ability to manage tickets, schedules, and projects independently.
6. Flexible and adaptable, including availability for shift work and out-of-hours tasks.
7. A proactive team player with a strong sense of initiative and collaboration.