System Support Assistant

Are you seeking an exciting new role and enjoy working with people? Our client is looking for a Support System & Customer Journey Optimisation Executive to provide first-line technical support, assist with system testing and product development, and help enhance online customer journeys to drive sales.

Key Responsibilities:

• Serve as the initial point of contact for troubleshooting system issues raised by internal teams and customers.
• Test new system developments, products, and integrations to ensure seamless rollouts.
• Oversee and track issue resolution through the portal, providing regular updates to the wider team.
• Assist in the creation and maintenance of system products, including renewals and new builds.
• Work closely on design specifications, system upgrades and opportunities for future development.
• Contribute to system optimisation efforts aimed at enhancing online customer experiences and increasing conversions.
• Coordinate with third-party providers and internal teams as required.
• Engage in continuous training to deepen technical and industry knowledge.

Experience and Skills Requirements

• Basic knowledge of HTML, CSS, and JavaScript (desirable).
• Familiarity with Google Analytics, Google Tag Manager, and A/B testing tools (preferable but not essential).
• Proficient in MS Office (Excel and data visualisation tools) and familiar with customer behaviour tools like Hotjar or MS Clarity.
• Strong interest in data analysis, conversion optimisation, and deriving insights from customer journeys.
• Excellent interpersonal, communication, and problem-solving skills.
• Enthusiastic about learning new skills and improving existing processes.
• Keen attention to detail and a commitment to maintaining high accuracy.
• A collaborative team player, able to build positive relationships across all levels.
• GCSEs (or equivalent) in English and Mathematics.
• A degree or diploma in a relevant field.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.