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- Annual Salary: £35k-£40k
- Location: Guildford
- Job Type: Permanent, Full-time
- Work Format: Hybrid (2 days a week in the office)
Join our dynamic team as an Email and CRM Specialist. This role is perfect for someone with a strong background in email marketing or CRM, looking to make a significant impact in a fast-growing eCommerce business. You will be responsible for planning, implementing, and optimising our email marketing and CRM activities across the UK and Germany, driving engagement and conversions through data-driven strategies.
Day-to-day of the role:- Develop and execute email marketing campaigns to ensure high deliverability, engagement, and ROI.
- Oversee the CRM system, ensuring accurate segmentation, personalisation, and automation.
- Analyse and report on email and CRM performance, providing actionable insights for optimisation.
- Implement strategies for customer retention and loyalty through targeted email and CRM initiatives.
- Create and maintain automated workflows and nurture campaigns.
- Collaborate with marketing team colleagues on SEO and affiliate projects where needed.
- Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging.
- 3+ years of experience in email marketing or CRM roles, preferably within an eCommerce setting.
- Hands-on experience with Klaviyo and Mailchimp.
- Highly detail-oriented, with strong organisational and project management skills.
- Ability to work independently and proactively, as well as collaboratively in a small team.
- Strong communication skills to liaise with internal and external stakeholders.
- Ability to thrive under pressure, managing multiple campaigns and deadlines efficiently.
- 20 days of holiday plus 8 bank holidays annually.
- An extra day off for your birthday.
- Two additional holiday days between Christmas and New Year.
- Monthly team socials.
- Hybrid working – two days per week in the office.
- Pension – standard government Nest scheme.
