- Serve as the primary point of contact for potential members of the gym, providing accurate information and first-class assistance throughout the joining process
- Conduct engaging and informative gym tours to promote membership benefits and features
- Analyse customer needs and recommend appropriate membership options
- Use company software to track and manage leads, opportunities and member interactions
- Produce leads to convert into membership sales and engage with current members to enhance reputation
- Follow up on Personal Training leads to convert these into ongoing business and aid in membership retention
- Assist with the membership sales process as and when necessary
- Deliver group exercise classes weekly and also member inductions
- Highly driven with a positive and proactive attitude is a must
- Excellent sales and customer service skills to effectively promote membership benefits
- Proficient in CRM software for lead management and sales tracking
- Strong analytical skills to assess customer needs and recommend appropriate membership options
- Level 3 fitness qualification is essential