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- Salary up to £30,000
- Monday to Friday 08:30 18:00 Every other Saturday
- 30 days annual leave (including bank holidays)
- Health & wellbeing benefits Employee Programme, Virtual GP, Life Insurance
- Benefits: Pension, Company events, employee discounts, life insurance and training
Managing the service calendar efficiently, you will schedule appointments to optimise workshop productivity and prepare detailed work orders for technicians, clearly outlining customer issues and requested services while also providing accurate cost and time estimates for repairs.
Throughout the service process, you will maintain clear communication with customers, keeping them informed about progress, any additional findings, or changes in estimates alongside handling any inquiries and concerns and working to resolve departments and customers.
Previous experience in a Service Advisor, Aftersales Advisor, or similar role within the automotive industry is essential.
Service Advisor: Skills and experience
- Previous experience as a Service Advisor, Aftersales Advisor, or similar role within the automotive industry.
- Strong customer service and communication skills with a professional and friendly approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with automotive service processes and basic technical knowledge.
- Experience using service management software and a good understanding of workshop operations.
- Welcoming customers and identifying their vehicle service or repair needs.
- Scheduling service appointments and managing the workshop calendar to maximise efficiency.
- Preparing work orders for technicians, outlining customer concerns and service requests.
- Providing accurate cost estimates and explaining the scope of work to customers.
- Communicating updates throughout the service process, including additional work required or changes in estimates.
- Ensuring services and repairs are completed on time and to the highest standard.
- Handling customer inquiries and ensuring a positive experience from start to finish.
Suitable for: Body Shop Manager, Collision Centre Manager, Accident Repair Centre Manager, Automotive Repair Manager, Vehicle Repair Manager
