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My client are seeking a confident, outgoing individual with experience in either Credit Control or Complaints Handling to join their team on a permanent basis.
Responsibilities
- On-going management and monitoring of customer contracts to ensure timely collection of payments.
- Contacting customers, issuing reminders, taking customer payments and negotiating repayment plans where necessary
- Responding promptly and professionally to any correspondence relating to payment arrears ensuring records of interactions are accurately recorded
- Collaborating with sales and Legal teams to enable them to assist with escalated debt recovery cases
- Timely escalation on high risk cases with recommendations for further actions
- Liaising with insolvency companies, referring cases to debt collection agencies and organising the novation of contracts where possible.
- Act as a point of contact for customer complaints
Personal qualities
- Friendly, professional approach and manner
- A reliable and trustworthy team player
- Ability to work to own initiative
- Self-motivated and keen to learn
- Ability to remain calm and professional when handling pressured situations
- Strong negotiation and conflict resolution skills
- Strong analytical and problem-solving abilities
Experience and Skills
- Previous experience in a collections / credit control / complaint handling role
- Understanding of financial regulations would be beneficial
- Excellent communication and interpersonal skills
If this sounds like the role for you, please apply now.
Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
