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Our client is looking for a Tax Administrator to support the team in ensuring the consistent delivery of high-quality Self-Assessment Services. This role requires the Tax Administrator to maintain a professional company image while demonstrating the motivation and commitment needed to achieve set targets. For the right candidate this role offers long term progression, and the company offers exams support for those wishing to further their studies.
Key Responsibilities:
- To build and maintain effective relationships with potential clients and existing customers, by use of appropriate questioning, clarification and language.
- To communicate courteously with all customers by telephone and email, progressing issues and queries to a successful conclusion at the earliest time.
- To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
- Administrative support to the team, including communicating with clients by phone and email.
- Learning basic book-keeping; recording transactions including sales, purchases, income, receipts and payments by our clients.
- To ensure that all databases are kept up to date with progressing work and client details.
- To ensure that all departmental records (paper and electronic) are kept in accordance with good practice and Data Protection standards.
- To follow and where possible improve departmental processes and Company service standards.
- To be efficient in escalating any client issues or potential issues to your line specialist.
- To understand how to meet the requirements of a completed submission.
Experience and Skills Requirements
- Strong verbal and written communication skills.
- Professional telephone etiquette and attentive listening abilities.
- Exceptional customer service orientation.
- Proactive, positive attitude with a strong drive and determination to meet targets.
- Proficient in IT and systems.
- Effective time management skills.
- Adaptable and flexible in approach.
- Part-qualified in accountancy or tax or holding a relevant degree or A-Level qualification in Accounts, Finance, or Business is preferred.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
