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COLLECTIONS OFFICER - GUILDFORD - 30K - 35K
My client based in Guildford is looking for a highly professional Collections Officer ideally with knowledge of the pre-legal process to join their small friendly team.
The collections officer is responsible for managing lease-related payments, handling overdue accounts, and assistance with customer complaints. The role ensures timely collection of payments while maintaining strong customer relationships and adherence to company policies and regulatory requirements.
Please note that this role will be hybridafter the initial training period.
KEY RESPONSIBILITIES:
- On-going management and monitoring of customer contracts to ensure timely collection of payments
- Contacting customers, issuing reminders, taking payments and negotiating repayment plans where necessary
- Responding promptly and professionally to any correspondence relating to payment arrears ensuring records of interactions are accurately recorded
- Collaborating with sales and Legal teams to enable them to assist with escalated debt recovery cases
- Timely escalation to the Collections Manager on high risk cases with recommendations for further actions
- Providing clear guidance and necessary contractual documentation to customers regarding payment terms, payment schedules and dispute resolution
- Liaising with insolvency companies, referring cases to debt collection agencies and organising the novation of contracts where possible
- Act as a point of contact for customer complaints relating to their hire agreement lease
- Log, Investigate and resolve disputes in line with our complaint policy
- Prepare and investigate management reports regarding arrears contracts
- Understand the regulations surrounding regulated contracts so that processes are aligned
Personal Attributes:
- Friendly, professional approach and manner
- A reliable and trustworthy team player
- Ability to work to own initiative
- Self-motivated and keen to learn
- Ability to remain calm and professional when handling pressured situations
- Strong negotiation and conflict resolution skills
- Strong analytical and problem-solving abilities
