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- Assist customers through various channels, e.g., web, telephone, email, etc.
- Use CRM systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts, assisting customers with any account related enquiries
- Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
- Work collaboratively with colleagues
- Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
- Identify and escalate to your line manager any major customer impacting issues, to help achieve greater business wide success.
- Previous experience of working in a call centre or FCA regulated customer service role is essential - at least 1 year.
- Customer focused.
- 5 GCSEs or equivalent including Mathematics and English.
- Proficient in Microsoft Office.
- Ability to operate as part of a wider team working effectively across departmental boundaries and with external business partners.
- Ability to multi-task and prioritise workflow volumes to meet deadlines.
- Strong attention to detail and well organised
- Confident communicator - both written and verbal
- Effective decision maker in a fast-paced environment
- Multi use of various systems - you will be required to use multiple systems in this role
