Helpdesk Coordinator

Helpdesk Coordinator - Halesowen

We are recruiting for an experienced Service Co-ordinator to join a busy team on behalf of our client an established Facilities Management company based in the Midlands with works carried out nationwide, specialising in Hard FM, completing reactive and planned works across a number of retail and commercial sites.

Service Coordinating/Facilities Management experience is not essential – general administration background is necessary.

Responsibilities:

• Allocating work to engineers in response to reactive and planned maintenance.
• Managing the allocation of reactive and planned work on bespoke service software, ensuring this is done in a timely manner and service level agreements are met.
• Ensuring time on site for reactive, quoted and planned maintenance works are within contract budgets/spend limits.
• Job by job communication and tracking of engineering workforce to ensure operation systems are accurate and up to date within real time.
• Ensuring job statuses are up to date and providing on demand reports.
• Ensuring client issued spreadsheets are up to date and issued in set timescales.
• Be a key point of contact for clients and engineers.
• Ensure clients are kept informed in advance of planned preventative maintenance and reactive visits.
• Producing estimates and quotations for customers and clients.
• Collating, reviewing, filing, and issuing all Engineer and Subcontractor paperwork.
• Purchasing, ensuring internal policy is adhered to.
• Stock and van stock monitoring and control
• Weekly/monthly reporting to Team Leader
• Assisting with Supplier invoice query resolution in line with internal deadlines
• Planning and scheduling Engineer vehicle repairs and servicing
• Any other tasks as reasonably requested by Team Leader

Candidate Specification:

• Previous administration experience
• Technical knowledge (Desirable)
• Excellent communicator
• Ability to prioritise
• IT Literate in Microsoft
• High level of accuracy and attention to detail

Additional:

• Estimating and preparing quotes within a Facilities Management environment is highly advantageous