CRM & Automation Specialist Leads Hub Manager

Are you a tech-savvy problem solver with a passion for CRM management and automation? Do you thrive in a fast-paced environment where you can optimise systems, streamline workflows, and provide hands-on support? Do you have experience working with Go High Level or similar automation software?

If you are nodding your head 'yes', then keep reading.

Our Client is at the forefront of  marketing and automation solutions for trade and home-service businesses across the UK. Their in-house CRM, Leads Hub, is an essential tool for both the business and their clients. With growing demand, they are looking for a CRM & Automation Specialist to help manage, optimise, and support their Leads Hub platform.

Join our Client as their CRM & Automation Specialist and take ownership of the Leads Hub system. You will play a key role in supporting the clients, improving system functionality, and ensuring seamless automation within their CRM. This is an exciting position for someone who loves problem-solving, automation, and working hands-on with a powerful CRM platform.

Note: This position is based on-site with no hybrid or remote working options.

• Manage & optimise the Leads Hub CRM (built on Go High Level) to ensure efficiency and smooth operations for both internal use and clients.
• Provide support & training to clients using Leads Hub, ensuring they understand how to maximise the platform's potential.
• Develop and refine automation workflows to streamline lead management, follow-ups, and sales processes.
• Troubleshoot & resolve technical issues related to CRM functionality, automation errors, and integrations.
• Monitor & analyse CRM data, providing insights and recommendations to improve automation performance.
• Collaborate with the marketing and sales teams to implement lead nurturing sequences and customer retention strategies.
• Keep documentation & SOPs up to date to ensure smooth onboarding for new users

• Experience with Go High Level (or similar CRM & automation tools) is preferred.
• A problem-solving mindset-you love tackling system inefficiencies and finding smarter ways to do things.
• Strong technical ability, including knowledge of CRM integrations, API connections, and workflow automation.
• Excellent communication skills-you can explain technical concepts to non-technical users.
• Ability to manage multiple client requests, ensuring smooth onboarding and support.
• A self-motivated, detail-oriented individual who thrives in a fast-paced, high-growth environment.

• Salary Range: £30k to £45k per annum.
• Bonuses & Performance Incentives.
• Career Growth: Work in a fast-growing company with long-term career prospects.
• Fun, Dynamic Work Environment: Work in an office with a pool table, mini-gym, and a collaborative team.
• Meaningful Work: Help trade businesses scale through automation and smart marketing.

• Telephone Interview with Totally Recruitment Ltd

A video is a key part of how our client collaborates with their team and clients, whether it's creating training resources or delivering updates. This selfie video is your chance to showcase your confidence, personality, and ability to engage-an essential skill for this role. Don't worry if you're not a pro yet; we're looking for willingness to grow and step up!

What to Include:Please keep your video to 2-3 minutes and cover the following:

• A quick intro: Your name, current role, and location.

• Why you're excited to apply for this specialist role.

• A brief summary of your most relevant experience and a key accomplishment.

• Your availability and preferred working setup (e.g., remote, full-time, part-time).

• A fun fact about your personality or a hobby that gives us a glimpse of who you are.

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