Internal Sales / Branch Support

Hayley Group Limited has an exciting vacancy for a highly motivated Internal Sales / Branch Support to join our well-established and experienced fasteners division based at our head-office in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the role:

We are currently seeking a professional and competent individual for an internal sale and branch support role, in our Fasteners division. The successful candidate will assist in projecting a professional company image through telephone and email interactions, by undertaking a multi-tasking role.

Working Hours:                40 hours per week Monday to Friday (Also 1 in 5 Saturday Mornings on a rota bases)

Main Duties & Responsibilities:

• Efficient response to incoming phone / email enquiries and orders
• Build rapport with customers, Hayley branch staff and suppliers to establish credibility when providing product and services information
• Prepare quotes for customers and help provide assistance to Hayley Branch staff on Fastener items
• Utilise the Hayley Group’s bespoke IT system to accurately identify, source and price items, as well as record enquires, sales orders and raise purchase orders
• Sourcing and purchasing stock, to maintain stock levels
• Use knowledge to obtain non-stock items
• Using own initiative to problem solve and deal with issues as and when they arise
• Take personal responsibility for timely and accurate fulfilment of customer requirement
• Ad hoc admin takes, as and then required

Skills & Requirements:

• Experience within the Fasteners industrial is essential
• Proficient in basic computer applications, ie Microsoft outlook and excel
• Professional level of verbal and written communication skills, as well as good numerical skills
• Excellent time management skill

Benefits:

• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• In-house training provided through Hayley Inspire.
• Company pension (if eligible).
• Life Assurance cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities available.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become part of our fasteners division - we'd like to hear from you!