eCommerce Support

Hayley Group Limited has an exciting vacancy for a highly motivated eCommerce Support person to join our well-established and experienced eCommerce team based at our head-office in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the role:

We’re seeking an eCommerce support person to join the growing, fast-paced eCommerce Division at head-office in Halesowen. Please note, this is an office-based role, no remote working available.

Working Hours:                40 hours per week Monday to Friday

Key responsibilities as eCommerce Support will include:

• Work and be part of the Hayley Group eCommerce Team.
• Oversee the functionality, user experience, and performance of the company’s e-commerce platform, ensuring the websites are optimised for B2B and B2C sales
• Collaborate with developers to ensure the platform is secure, fast, and user-friendly
• Develop knowledge and understanding of all internal systems and processes, with an emphasis on the Hayley Group’s eCommerce platform and PIM system
• Provide eCommerce support to the Group’s branches and their customers set ups
• Lead Customer demos and visits on site when required
• Complete the enrichment of product data that will be published on company websites when needed

Skills & Attributes we're looking for in our eCommerce Support person include:

• Valid UK driving licence.
• Ideally be experienced in managing Punchout catalogues and working with such procurement platforms as SAP Ariba, Coupa, Jaggaer, Oracle or similar.
• Knowledge of SEO, SEM, PPC, and digital marketing strategies including social media and email marketing
• Strong understanding of e-commerce platforms, for example Netalogue, Magento, Shopware, or similar.
• Knowledge of MRO/Engineering products is desirable, however not essential.
• Confident with all Microsoft Office packages particularly Excel and Outlook.
• Knowledge of SQL/HTML/CSS or other basic web development skills.
• Experience using the likes of Google Analytics (GA4), Shopware, Akeneo (PIM) or similar.
• Excellent communication, time management and organisational skills and have the ability to work to deadlines and targets.
• Strong problem-solving skills and the ability to handle multiple projects in a fast-paced environment

Benefits:

• Included in the company's bonus scheme. 
• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• In-house training provided through Hayley Inspire.
• Company pension (if eligible).
• Life Assurance cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities available.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become part of our eCommerce team - we'd like to hear from you!