Welcome & Service Assistant

The Clent Hills covers over 550 acres of land and welcomes visitors from across the Midlands all year round. This role will be based at Nimmings Wood car park and café, our main visitor area. As the public face of our properties based at our outdoor welcome centre, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. 

We are recruiting for both an annualised contract and a zero hours contract. Both interviews will be held on 5th November 2024.

Salary: £11.64 an hour

Duration: Permanent

Hours: 15 hours a week. This role is expected to work regular weekends and bank holidays on a rota basis. 

Interview date: Tuesday 5th November 2024

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Day to day, you’ll deliver a great all-round customer service experience – whatever the weather. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service and is comfortable working outside in all conditions all year round. It will also require someone who can think practically and respond appropriately to any situation that might transpire, whether it be injuries, lose cattle or damaged property - no two days are the same.

Other roles include maintaining the site to a certain standard - such as litter picking, border maintenance and keeping the toilets cleaned and stocked, all helping to provide the best experience possible for our customers.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.