Office Administrator

SF Recruitment are working with a business based in Halesowen who are looking for an Office Administrator to join the team Monday - Friday 9am - 5pm Office based 1 in 4 Saturdays 9-1pm (Overtime paid or time in lieu) Must have some admin experience Job Purpose: The Office Administrator will be responsible for ensuring the smooth running of the office, including reception duties, customer service, sales order processing, HR administration, and general office management. The role requires excellent organisational and communication skills to support various departments and maintain a productive working environment. Key Responsibilities: Reception Duties: Serve as the first point of contact for visitors, clients, and vendors. Answer, screen, and direct phone calls and emails to the appropriate departments. Manage meeting room bookings and ensure rooms are prepared for meetings. Handle incoming and outgoing mail, including courier and delivery services. Maintain a tidy and welcoming reception area. Customer Service: Address customer inquiries via phone, email, or in-person, providing prompt and accurate responses. Handle complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain customer records and databases, updating information as required. Sales Order Processing: Receive, process, and track customer orders. Coordinate with the sales team to ensure accurate and timely fulfillment of orders. Prepare invoices and assist with payment follow-ups. Maintain accurate records of orders, deliveries, and customer interactions. HR Administration: Support HR in maintaining employee records, including contracts, leave, and attendance. Assist with recruitment processes, including scheduling interviews and onboarding. Manage employee benefits and maintain confidentiality of personal information. Ensure compliance with company policies and employment laws. General Administration: Manage office supplies and ensure stock levels are adequate. Organize company events, meetings, and training sessions as required. Provide administrative support to various departments as needed, including data entry and report generation. Maintain filing systems (digital and physical) and ensure they are up-to-date. Office Management: Liaise with facility management regarding office maintenance and repairs. Ensure health and safety regulations are adhered to in the office. Assist with expense reports and budget tracking for office supplies and services.