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Job Title: Application Support
Location: Halesworth
Salary: 25,000 - 35,000 DOE
Cooper Lomaz is supporting a manufacturing business in Halesworth to source an Application Support to join their team. This is a fantastic opportunity for someone looking to grow their career with a supportive, forward-thinking company that invests in employee development. The role is 100% office-based, allowing for close collaboration with the wider team as you help them access and utilise critical data within the ERP system.
Role Overview:
As an Application Support, you will play a pivotal role in ensuring the smooth operation of the company's ERP system. You will work closely with engineers, finance teams, and project staff to troubleshoot, resolve faults, and streamline processes related to the ERP system. This role provides excellent opportunities to grow your technical expertise, with ongoing training and development to enhance your skills.
Key Responsibilities:
- Provide direct support to colleagues across multiple departments, including engineering, finance, and operations.
- Troubleshoot and resolve ERP-related issues efficiently to minimise downtime.
- Assist in configuring, customising, and maintaining the ERP system to meet evolving business needs.
- Create and maintain documentation for processes, solutions, and best practices.
- Collaborate with external ERP vendors or partners when required to resolve more complex issues.
- Contribute to identifying opportunities for continuous improvement within ERP processes and workflows.
About You:
To excel in this role, you'll need:
- Experience working with ERP systems in a support or administrative capacity.
- Strong problem-solving skills and a proactive approach to resolving technical challenges.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- A desire to learn and grow, taking full advantage of the training and development opportunities provided.
- A team-focused attitude, coupled with the ability to work independently when needed.
What's in It for You?
- Competitive salary in the range of 25,000 - 35,000 DOE.
- Exceptional learning and development opportunities, with plenty of scope for career progression.
- Be part of a supportive and collaborative work environment.
- Hands-on experience with ERP systems in a growing manufacturing business.
