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Customer Support Administrator (Home Based)
Salary £24k basic plus £9000+ plus OTE uncapped bonus
Home Based - must live in Yorkshire (for occasional meetings and training)
Monday to Friday, between the hours of 9:00am - 5:30pm.
Aqualine Wellness are looking for an experienced Customer Support Administrator, who demonstrates a positive attitude with an interest in health and wellness.
A small, friendly, home-based team with global ambition based in Huddersfield, Aqualine Wellness is recognised as a market leading supplier of saunas and steam rooms, along with other wellness products, for both domestic and commercial use. Over the last few years, Aqualine has experienced rapid growth, and their mission is to become the leading online supplier for health, wellness and leisure products globally.
Are you an experienced sales/customer support administrator who is a quick learner, self-motivated and can work independently with minimal supervision?
Do you have a dedicated room at home with zero background noise and disturbance, plus a reliable broadband internet connection?
Role Responsibilities
The role requires a seasoned sales support administrator who can manage incoming calls and emails and help Aqualine’s customers.
- Dealing with customer queries and incoming sales calls and emails
- Positively promoting and selling the products that Aqualine offer to customers
- Identifying the right product for customers and upselling where appropriate
- Taking customer orders and processing them
- Maintaining the CRM system and workflow
- Providing sales administration support
- Assisting in increasing online sales through optimising current product ranges
- Adding new product ranges using Magento to the website; adding product descriptions and editing product images and calculating profit margins
- Liaising with the warehouse and shipping companies to managing international shipments from overseas suppliers
- Checking invoices against supplier price lists and statements and identifying errors
- Troubleshooting basic technical issues
- Managing stock control including placing new orders with manufacturers
- Providing ongoing competitor price analysis
- Website blog creation on new products, news and product benefits.
Essential Skills & Experience
- Significant experience in providing high quality sales support administration
- Outstanding customer service and inter-personal skills
- Positive, confident and personable telephone manner
- Extremely independent, organised, driven, and self-motivated
- Trustworthy and reliable
- A high level of English literacy and numeracy is essential
- A high level of attention to detail, and a good proof-reader
- Ability to work to strict deadlines
- Proficient in Microsoft Outlook and Microsoft Excel
- Experience of managing website content and keeping it up to date
- Experience with an ERP / CRM system. Aqualine use Odoo, Linnworks and QuickBooks.
- A strong interest in health and wellness products
Screening Questions
We are looking for an exceptional administrator who has a proven track record of longevity with their current and previous employers (majority of periods of employment above 2 years). As well as detailing your responsibilities, your CV must showcase your achievements and administration standards.
- Periods of employment above 2 years.
- Dedicated room at home with ethernet connection.
- Prior experience of working from home.
- Dedicated to Aqualine, no additional jobs or business commitments.
- Use of a CRM system and sales pipeline to follow up on opportunities.
- Experience with the addition of products to a website.
Experience in calculating pricing for adding products to a website.
- Understanding of how to optimise a product range on a website to ensure all information is available for customers.
- Experience with online marketplaces. e.g. eBay, Amazon and Linnworks.
- Microsoft Outlook & Excel
Interested? Please send your updated cv by return.
*Due to the financial aspect of the position and for us to meet GDPR and insurance requirements, references and additional background checks are required.
INDLS
