Back to search
Our client is an established and expanding organisation based in Halifax, looking for an enthusiastic and experienced Customer Care Advisor to join their team.
This role is hybrid, with 1 day per week working from home.
Working hours are Monday to Friday 9am - 5pm.
The office is easily commutable via public transport, but parking is available.
About the role:
- Managing a caseload of outbound calls, offering support and guidance to customers.
- Providing in depth support and guidance regarding services.
- Maintaining positive relationships with customers and clients.
- Updating and maintaining data on a internal system.
- Overseeing daily workload of a small team of Administrators.
- Identifying any additional training needed to support with team development.
- Identifying any necessary improvements in current processes and liaising with Team Managers to discuss and implement these.
- Assist with the training of new starters, monitoring.
- Meet personal KPI's, and support administrators in meeting their KPI's.
- Deliver robust and accurate reporting for both internal and external clients, when required.
About you:
- Must have a minimum of 2 years call centre or contact centre experience.
- Proven ability to communicate effectively both verbally and in writing.
- Be able to prioritise work, identify and develop ideas and opportunities.
- Customer focused - able to offer high quality support and guidance.
- Comfortable communicating with internal and external stakeholders.
- Able to work collaboratively with colleagues.
- Demonstrable IT skills
- Be able to adapt to change and manage competing demands.
If you are an experienced in Customer Service and you are looking for a new challenge this could be the role for you!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
