Customer Service Advisor

Tailored Recruitment Consultancy are working with an established business in Halifax to recruit a Customer Service Advisor for their existing busy Customer Service department. (hybrid)

Reporting into the Customer Service Manager your job will involve

Order processing and order management in a timely and detailed manner.
Telephone enquiries and customer service calls.
Processing customer complaints, ensuring the best outcome for the customer and the company.
Produce weekly back order report and liaison with customers and relevant BDMs.
Generate quotations and deal with administration of paperwork.
Liaison with all internal customers & departments.
Pricing for individual accounts and collating all information in an accessible and central location.
Internal & external reporting, as required
Management and organisation of your own and shared sales inboxes
Efficient, timely & detailed correspondents with external & internal customers.

The Person

Determined, enthusiastic, self-motivated team worker

Planning and organisation

Strong problem solving skills

Good customer service skills

Benefits

The company offer hybrid working once probabtion is completed

Generous holidays

Pension

Free car parking