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IT Team Leader
An exciting chance is now available for an experienced engineer to join the team at a time of huge growth potential as an IT Team Leader - you will be managing their EUC build environment and will be looking after a small team and helping to organise workloads and still playing a part in the technical elements of the role.
The Business
They are a fast-growing MSP in Yorkshire and really are one of the biggest success stories in the local area.
Responsibilities
As a Team Leader, you will complete the following responsibilities:
* Resolving service desk tickets appropriately within SLA
* Effective communications with users in relation to issues
* Proactively look for issues
* Build and maintain equipment
* Produce and maintain documentation for support processes
* Correct logging of issues in ticket system
* Responsible for logging faults with suppliers.
* Responsible for logging ICT faults, dealing with problems/requests in an effective and customer-focused manner, undertaking first-level support where possible. Responsible for keeping users updated as to the status of their problem/request.
About You
The company is looking for someone who is has previous experience in a team leader / service capacity within an IT organisation.
Apply today for consideration.
