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Tenant Liaison Officer

Fawkes & Reece (North)
Posted 3 days ago, valid for 4 hours
Location

Halifax, West Yorkshire HX11AG, England

Salary

£25,000 - £28,000 per annum

Contract type

Full Time

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Sonic Summary

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  • A Tenant Liaison Officer position is available with a reputable Social Housing Contractor focused on quality service and customer care.
  • The role involves developing relationships with residents and managing appointments related to energy efficiency schemes in the Halifax region.
  • Candidates should have a strong background in face-to-face customer service, preferably within the Housing or Construction sectors, and must hold a full driving license and ideally a CSCS Card.
  • The position offers a competitive salary, although the specific amount is not mentioned in the job description.
  • Applicants are encouraged to submit their CVs to Fawkes & Reece, and a strong career history of at least 2 years in a relevant field is preferred.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.

My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency schemes in the Halifax region (some further travel may be required).

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

  • Pre entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and to advise them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
  • Monitor customer complaints and resolve any potential issues
  • Monitor customer satisfaction


The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors.


You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.


To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.