- Opening and closing the store
- Manage day-to-day operations, stock management, and ensuring cleanliness and organisation.
- Train, mentor, and motivate team members to deliver exceptional service and uphold quality standards.
- Maintain high levels of customer satisfaction through personalised service and prompt resolution of issues.
- Uphold health and safety standards, including food handling and preparation protocols.
- Collaborate with the management team to develop promotional activities and marketing initiatives.
- Previous experience in a supervisory role within the hospitality industry, preferably in a coffee shop or café setting.
- Strong leadership skills with the ability to inspire and develop a team.
- Excellent communication and interpersonal skills.
- Flexible schedule, including weekends and holidays.
- Positive and proactive person