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About the role
Background and details:
You will be based in the Hamilton Depot working within the Service team. A key part of your role will be to support the Field Service department in providing outstanding customer service and allocating workloads to Field Service Engineers as required. In addition, you will be responsible for ensuring the efficient and effective running of the service team, by responding to customers service requirements in line with the customer charter. Therefore, you will be highly organised and have excellent communication skills.
Duties and responsibilities:
- Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needed to meet set targets.
- Manage all customer queries and resolve issues in coordination with the relevant departments.
- Monitor our machines to ensure high level of service experience to customers.
- Determine adequate skill and performance of staff to ensure technically sound and updated to enhance their productivity.
- Provide guidance to the team to keep them motivated and help them achieve individual and team-based performance goals.
- Drive health and safety standards both in the branch and in the field.
Experience and Qualifications:
- Experience of Heavy plant and machinery
- GSCEs or equivalent
- Apprenticeship/NVQ or equivalent in Construction Plant Maintenance and repair would be an advantage
- Excellent customer relations
- Ability to work under pressure
- Strong communication skills
- Focused on continuous improvement and problem solving
- Relationship building both internally and with customers
- IT literate
- Team Player
- Drive to achieve
- Takes on responsibility and builds confidence in others
- Worked in similar environment previously desirable
What we can offer you
- Competitive Salary
- Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
- Employee Assistance Programme
- Pension Scheme
- Career development/progression
- Death in service benefit
