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Customer Service Advisor

Search
Posted 2 days ago, valid for 17 days
Location

Hamilton, South Lanarkshire ML3 7NF, Scotland

Salary

£23,000 - £27,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Advisor position offers a salary of £25,110 with the potential for a bonus of £4,200 per year.
  • Located in Cumbernauld, the role requires working Monday to Friday from 8:30am to 5pm.
  • Candidates should have strong customer service experience and be comfortable managing inbound and outbound calls with existing customers.
  • Responsibilities include responding to customer inquiries, handling complaints, generating quotes, and processing orders, with full training provided.
  • This role does not involve cold calling and is focused on assisting customers with their current needs and potential new products.

Customer Service Advisor

Salary - £25,110 Potential Bonus of £4,200 per yearLocation - Cumbernauld Hours - Monday to Friday 8:30am - 5pm This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Duties and Responsibilities

* Take inbound calls and respond to emails in a timely manner* Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products* Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.* Handle all customer complaints to the best of your ability* Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be providedIf you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.