Technical Services Executive

TECHNICAL SERVICES EXECUTIVE - HAMPTON - C£38K

EXCELLENT BENEFITS WITH CAREER PROGRESSION - PLEASE NOTE THIS ROLE IS TOTALLY OFFICE BASED

Are you looking for a Technical Services Executive role where you can use your automotive technical ability to the max? Are you a motivated, articulate individual with high levels of proficiency in Customer Service &/or Fleet Management experience? Do you live locally to the Hampton area and are currently seeking a role within a well-established, respected organisation that supports and rewards staff as well as offering excellent career progression & benefits?

My client is a dedicated independent service provider who work within vehicle management. This is an excellent opportunity to work with a prestigious and forward thinking company and to join a highly dedicated, professional and motivated team in a varied and challenging role.

This role provides a great opportunity for you provide a high level of service delivery to my client in all areas of the Technical Services operation so that's to provide support/guidance for all areas of the business who interact with the department.

This role would suit someone who is well organised, with great admin skills with a positive, proactive and flexible outlook. If you have good relationship management experience and have worked within a Quality standard/framework then this role could be for you!

This role can open doors to wide ranging career opportunities and best of all there’s no weekend working.

What you’ll be doing

• To monitor and action all modules of the 1Link Service Network platform in order to ensure that the focus is always maintained on cost control and vehicle downtime
• To ensure that all work authorised is in accordance with manufacturers servicing schedules and industry recognised times whilst paying attention to vehicle histories, contract type, contract duration, warranty position and client specific procedures
• Liaising with vehicle manufacturers in order to escalate issues and secure warranty and goodwill contributions
• To ensure that telephone calls are dealt with promptly and efficiently
• To help and advise the Account Management team with technical and procedural questions
• To carry out all specified administrative tasks according to operational procedures, to include (but not limited to) service bookings, downtime management reports, and invoice processing
• To ensure breakdown and recoveries are directed to appropriate network repairers in accordance with departmental procedures

Please apply now if you would like to join the team and be a part of their continuing success.