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Aftersales Administrator

Universal Business Team
Posted 11 days ago, valid for 23 days
Location

Hardwicke, Gloucestershire GL2, England

Salary

£28,000 - £30,000 per annum

Contract type

Full Time

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Sonic Summary

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  • We are seeking a dynamic Service Advisor for a reputable business in Gloucester, with a salary range of £28,000 to £30,000.
  • The ideal candidate should have excellent organizational and communication skills, along with the ability to handle pressure in a fast-paced environment.
  • Responsibilities include managing service requests, scheduling engineer attendance, and ensuring a positive customer experience.
  • Candidates should be IT literate, customer-centric, and able to multitask effectively, with a focus on continuous improvement.
  • A minimum of two years of relevant experience is preferred, and the role offers benefits such as profit share bonuses and flexible working arrangements after probation.

Description

We are recruiting a Service Advisor on behalf of a very reputable business based in Gloucester.
The purpose of this role is to act as first point of contact for both customers and engineers. We need someone really dynamic and forward thinking. This role requires someone who is organised and efficient, they have demanding clients, breakdowns and emergencies to respond to all over the UK. Daily activities within the Service Department are focused to ensure timely fulfilment of customer needs and to constantly improve the level of customer service provided.

Principal Responsibilities/Duties:

  • Field incoming service requests and technical queries - both telephone and via email
  • Scheduling engineer attendance
  • Communicating with customers – scheduling a large scope of works and supporting fundamental documentation.
  • Promoting the business, building positive relationships and ensuring a positive customer experience
  • Communication with Engineers - confirming workload and issuing reports. Checking parts/stock.
  • Liaising with sub-contractors - placing orders and seeing the job through from start to completion
  • Service support - checking engineer reports prior to issuing to customer. Preparing quotations for remedial works. Completing Sales Orders to ensure prompt invoicing. Creating Proforma invoices and obtaining payment.
  • Parts - arranging for components to be sent to engineers/sub-contractors. Assisting in managing returned items.
  • Department development - make suggestions and strive for improvement. Implement agreed changes and be adaptable to change.
  • Pro-active office based sales and promotion of Service Packages

Requirements

  • Most importantly be able to handle the pressure of a fast pace role
  • Accuracy and an eye for detail
  • Customer centric
  • Commercial mind-set
  • Competent in multi-tasking
  • Excellent organisational skills
  • Excellent communication; oral, verbal and written
  • Excellent time management
  • Flexible and adaptable to change
  • IT Literate
  • Team player
  • Works well under pressure

Benefits

Salary- £28,000- £30,000 basic
Profit share Bonus
Free Snacks throughout the day

Free Parking
Monday- Friday 7am- 4pm or 8am- 5pm
2 days working from home after probation

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