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We're making every move count
A global leading Construction Plant Manufacturer are looking for a Field Service Engineer based in the Harlow/Essex area to be responsible for maintaining, servicing, and repairing both manufacturer and third-party equipment. In this role, you will be providing a good level of customer service through product knowledge and customer interaction.
Main tasks and responsibilities
- Complete all service, repair, warranty, and inspection jobs allocated daily, to a high-quality standard
- Build strong rapport and relationships with customers, through professional behavior and a customer-focused mindset
- Respond to routine enquiries from customers about the technical aspects of the organization's products and services
- Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
- Develop skills and knowledge of the organisation's products and service
- Comply with all Legal and company standards, such as the code of conduct and H&S practices.
What you'll need to succeed
- Strong problem solver, with a customer-focused approach
- Good verbal and written communication skills
- Quality-oriented, experienced, flexible, and adaptable
- Self-motivated and able to work as part of a team with enthusiasm and drive
- Mechanical/Electrical Engineering qualifications
- Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems
- Able to read and follow electrical wiring diagrams
- Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding
- Good IT literacy, numeracy and analytical skills.
You will be part of
We believe in our people, as it is our people, who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away, no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team:
- Tailored training plan on Safety, products, electrical systems and OEM engines and transmissions eg Volvo, AGCO, Cummins & Dana
- High spec latest generation fully equipped mobile workshop
- Regular team meetings and dinners
- Employee-specific performance and personal development plan to facilitate progression
- Competitive package and employee benefits
- Working for the manufacturer you will have access to full technical and R&D support
- Future-proofing your skills as technology develops
- 25 days holiday plus bank holidays, with an annual opportunity to buy/sell holiday
- Contributory pension scheme which is salary sacrificed
- Overtime is payable Monday to Saturday x 1.5 and Sunday x 2
- Private use of Company Vehicle if desired, subject to tax
- 4 x Life Assurance
- Workplace Bike Scheme
- Wider Tech - Spread the cost of purchasing technology
- Save on the High Street with discounts.
