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We are seeking a professional Customer Service professional to oversee Sales and Technical Support for an established manufacturing firm based near Harlow.
The chosen candidate will be the first point of contact for customers, ensuring they have a positive experience. This role will be based in a friendly small office environment with a team of four long-term employees plus the director. The office is based next to the factory with the business employing 60-70 staff in total. Hours are 8-5 Monday to Friday.
Key Responsibilities:
- Answer a multitude of customer queries related to products, services and sales.
- Direct phone calls in a timely and polite manner.
- Take ownership of administrative tasks and scheduling appointments.
- Assist with quotes and invoices.
- Take payments.
- Coordinate meetings.
- Learn and develop a product knowledge and put that into practice, supporting customers.
- Manage any ad hoc incoming and outgoing mail and packages.
Requirements:
- A technical education or background in joinery/carpentry a must.
- Able to commute daily to Harlow.
- Excellent verbal and written communication skills.
- Professional appearance and demeanour.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
If you are a motivated individual with strong interpersonal skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
