Customer Development Manager - East

Location: Harlow

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. 

The Customer Development Manager plays a vital role in driving growth in high value customer care hours and profitability across a region through both new and existing customers.

Main Responsibilities

• Analyse & identify trends in all high value customer new business meetings lost in the region, produce recommendations, and deliver agreed actions to improve regional performance through all stakeholders.

• Monitor and share external insights regarding high value customer care service & performance, and share and drive internal best practice improvements across the region

• Support the Regional leadership team in implementing all customer (particularly high value customer) related policies to deliver all internal and external compliance requirements

• Support the development and delivery of the regional budget and delivery of the agreed high value customer elements

About You

To be successful in this role you will be an experienced leader in customer care with a strong background in the care sector. The ideal candidate will have a passion for delivering person-centred care, alongside a proven track record in growing customer bases within a target-driven environment. In this role, you will utilise your deep knowledge of care compliance and your strategic thinking abilities to drive business growth and sector-wide initiatives. You will also demonstrate strong business acumen, excel at influencing a range of stakeholders—from customers to senior leadership—and have experience delivering successful change.

Benefits

• Career progression opportunities
• Car Allowance
• Hybrid working
• 25 days annual leave
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.