Reviewing agent holdings and assist with chasing overdue jobs. • Assisting with the review of jobs for allocation and reallocation and determining which agents to instruct • Supporting allocations by reviewing upcoming allocations and identifying resource requirements • Dealing with and resolving ad hoc queries by phone and email from enforcement agents including escalating to senior management when required. • Monitoring the Enforcement mailbox. • Recognising any agent issues and raising to management • Making regular calls to enforcement agents in order to identify any issues. • Performing spot checks when in cases for paperwork to ensure that enforcement agents are working in accordance with our policies. • Being the first point of contact and providing daily support to the enforcement agents in a timely manner. • Managing DVLA enquires on the internal system. • Running HPI checks on vehicles. • Tracing companies and debtors using tools provided. • Any other ad hoc duties as directed by a manager as may from time to time be reasonably required Skills and Experience • Good general education to GCSE level • Knowledge of Microsoft Office functions including Outlook, Word, and Excel • Organisational/administrative skills • Prior experience in an administrative role • Good level of communication Desirable Requirements • Knowledge of enforcement/debt recovery • Court Enforcement Services system operation (training given
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Debt Recovery Agent
Reed
Posted 24 days ago, valid for 11 days
Harlow, Essex CM17 9TD, England
£20,000 - £30,000 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Salary: Not specified
- Year of experience required: Prior experience in an administrative role
- Reviewing agent holdings and assisting with chasing overdue jobs
- Supporting allocations by reviewing upcoming allocations and identifying resource requirements
- Dealing with and resolving ad hoc queries from enforcement agents, escalating to senior management when required