Customer Service Executive

Location: Harlow

Salary: Up to £27,000 depending on experience

Job Type: Full-Time, Permanent, Office-based

Customer Service Executive - About our client:

A leading technology manufacturer, supplying premium products to a global customer base including construction and automotive industries. Working as part of a busy Customer Service & Sales team, you will be hands-on in supporting customers with queries, orders and warranties. An integral role within the business, working closely across all departments and providing outstanding levels of service.

Customer Service Executive - Benefits

Early finish on Fridays
Annual bonus
Onsite gym
Regular social events
Health cash plan, Life Assurance and Income Protection
Maternity & Paternity scheme
Retail discounts… and more!

Customer Service Executive - Responsibilities:

Supporting customers with orders received by phone, email or social media
Proactively handling and resolving customer queries & challenges
Ownership of warranty claims and issues
Being the key point of contact between the Engineering department and customers
Uploading orders onto the database, printing shipping labels
Proactively updating customers
Compiling reports to support the Sales & Marketing functions

Customer Service Executive - What We’re Looking For:

High levels of Customer Service skills
Office based experience, ideally within B2B Customer Service or Sales
Strong IT skills including Word and Excel
Strong time management skills
Ability to learn and retain technical knowledge
High attention to detail
Excellent telephone manner

If you are interested in this role, please apply today.

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Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

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