Customer Service Manager

Job Advertisement: Customer Service Manager

Are you an experienced customer service leader with a background in manufacturing or distribution? We are seeking a dynamic Customer Service Manager to lead and inspire a small, dedicated team of customer service representatives based in Harlow. If you have a strong track record in leadership and customer service management, this is an excellent opportunity for you!

Location: Office-based in Harlow, [Insert County]
Salary: 40k + Bonus + Pension + 25 Days Holiday
Industry: Manufacturing / Distribution

As the Customer Service Manager, you will oversee a team of three office-based customer service professionals, ensuring that all customer inquiries are managed efficiently and professionally. You'll be responsible for improving service standards, driving team performance, and fostering a positive, customer-centric work environment in a manufacturing and distribution context.

• Team Leadership: Lead, motivate, and develop a team of three customer service representatives, ensuring they deliver exceptional service and meet performance targets.
• Performance Management: Set clear goals, monitor team progress, and provide coaching and development to help your team thrive.
• Customer Support: Oversee and resolve complex customer inquiries, complaints, and requests, ensuring prompt and effective solutions.
• Process Improvement: Continuously assess and improve customer service processes to enhance efficiency and customer satisfaction.
• Training & Development: Ensure your team is up-to-date on products, services, and best practices to provide the best possible support.
• Reporting & KPIs: Track and report on key performance indicators (KPIs), identifying areas for improvement and making data-driven decisions.
• Cross-Functional Collaboration: Work closely with other departments, including sales and operations, to ensure smooth customer service and delivery.

• Leadership Experience: Strong leadership background within customer service, ideally in a manufacturing or distribution environment.
• Team Management: Proven experience in managing small teams, focusing on performance, motivation, and team development.
• Customer-Focused: A passion for customer service excellence and resolving issues efficiently.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to lead and engage a team.
• Problem-Solving: Strong decision-making skills and the ability to resolve customer challenges effectively.
• Manufacturing/Distribution Knowledge: Experience in or understanding of manufacturing or distribution industries is highly desirable.

• Competitive Salary: 40k base salary, plus performance-based bonus.
• Comprehensive Benefits: Pension scheme and 25 days holiday.
• Career Progression: Opportunities for growth and career advancement in a fast-paced environment.
• Supportive Team Environment: Join a motivated team that values development and collaboration.

If you have the leadership experience and passion for customer service, this is a fantastic opportunity to join a thriving business and make a significant impact.

We look forward to hearing from you!

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.