Customer Service Executive

Customer Service Executive

Harlow

£22-23k

Working Hours

Monday - Friday 9-5.30pm

Southam Selections are currently recruiting for a Customer Service Executive to work for an Insurance company based in Harlow.

The Customer Service team are responsible for the administration and after care for all motor product lines.

As a Customer Service Executive, you will be responsible for obtaining, analysing, and verifying the accuracy of the information submitted in a timely manner.

You will be required to implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

The company are focused on developing staff and promote a positive working environment. They offer several social events per year to encourage team bonding and a healthy work life balance. They uphold a strong ethos throughout the business, inspiring open communication, integrity, teamwork, and empowerment.

Duties include;

• Supporting the Motor Team with the policy administration
• Validating and verifying documentation
• Calculating and adjusting premiums as required
• Completing Insurer requests in a timely manner
• Enforcing cancellation for non-disclosures, non-payment, non-submission of documentation and any terms imposed by the Insurer
• Ensuring Compliance with both internal and external regulations and guidelines
• Focus on Customer satisfaction after sales calls
• Record all correspondence between all parties to maintain a clear audit trail
• Handle queries relating to Direct debits and Finance agreements
• Manage all client queries over all accessible platforms

About you;

• A reliable and self-motivated individual.
• You have strong communication skills and can work as part of a team as well as individually
• You are computer literate Determination and the drive to achieve KPI’s
• Good Telephone manner and confident taking calls
• You are friendly, compassionate, and understand exceeding customer expectations
• You can communicate in a manner to develop and maintain positive relationships, mutual trust and confidence

Skills

• Determination and the drive to achieve KPI’s
• Good Telephone manner
• Confident taking calls Excellent communication skills
• A positive and confident approach
• High degree of self-motivation and ambition
• Excellent customer service
• The ability to work independently and as part of a team
• Adaptable in a fast-paced environment