SonicJobs Logo
Login
Left arrow iconBack to search

Head of Customer Service - 1 Year Contract

Zero Surplus
Posted 16 hours ago, valid for a month
Location

Harlow, Essex CM17 9TD, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • A leading luxury brand in Harlow is seeking an interim Global Customer Service (CS) Manager for a one-year maternity cover position.
  • Candidates must have extensive management experience with customer service teams and systems, along with a customer-centric approach and strong people skills.
  • The role requires the ability to work three days a week in the Harlow office, and applicants should ideally have experience managing large customer service teams.
  • The salary for this senior management position is competitive, and the company is looking for candidates who can start soon.
  • This is an urgent hire, and interested applicants are encouraged to submit their CVs promptly to avoid missing out on this opportunity.

Luxury brands go above and beyond to keep their customers happy, and that level of ability and approach is what we need for a fantastic interim Global CS opportunity we have for a leading organisation based in Harlow.

As well as a customer-centric approach and great people skills, we need extensive management experience with CS teams and systems/processes If you're located close enough to be able to spend 3 days a week in their Harlow office and currently or soon-to-be able to start a new role, please get in touch.

We're on the lookout for an experienced candidate to take a very important mat cover position for 1 year, possibly slightly longer. We need somebody great with people, who can build rapport quickly both with team members and the SLT, and can come in at a very important time in the company's growth to steady the ship in the absence of a very important member of the team.

This is a senior management role looking after the entire CS function both in terms of management and systems and processes so it's important we get applications from candidates with managing large customer service teams, ideally with full ownership. Though management of large team divisions is also viable.

If you have the experience we need and would like to work for one of Essex's global success stories we would love to consider your application. Please note this is an urgent hire and will not be available very long, so if you are keen you need to send your CV over today or face the prospect of missing out.

Due to their location, this role is easily commutable from locations such as Bishops Stortford, Harlow, Cheshunt, Epping, Hertford, Enfield, Braintree, Dunmow and Welwyn Garden City.

Zero Surplus is East Anglia's premier commercial recruitment agency, based just outside Cambridge we source commercial staff for small and international businesses across Essex and the East of England.

For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

Please upload a Microsoft Word version of your CV where possible, excluding textboxes or images, as this can affect the consultant's job matching process and therefore your details may not be picked up for a role.

Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.