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Are you a customer-focused professional with a passion for technical products, problem-solving and helping customers find the right solutions? If so, this could be the perfect opportunity for you!
We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Customer Services Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service.
Why Join This Team?
- Varied Role - A great mix of customer service, technical support, and admin duties
- Friendly, Supportive Team - Work in a small, close-knit office next to the factory
- Stable & Established Business - Join a company with a strong reputation and long-term staff
Your Role:
Customer & Sales Support
- Handling a wide range of customer queries about products & services
- Managing incoming calls & emails professionally and efficiently
- Assisting with technical queries and advising customers on product options
- Processing payments & invoices
Administrative Tasks
- Managing appointments, meetings & schedules
- Handling incoming & outgoing mail/packages
- Ensuring smooth day-to-day operations in the office
Technical Learning & Development
- Gaining in-depth knowledge of the company’s products & manufacturing processes
- Using this expertise to provide technical support to customers
What We’re Looking For:
- Excellent communication skills - Clear, professional & confident
- Organised & detail-oriented - Able to juggle multiple tasks
- Ability to use Microsoft Office (Word, Outlook etc)
- Professional & approachable - You’ll be the face of customer service
- Ability to sell and promote the companies products
- Able to commute daily to Harlow
- Previous experience in a manufacuring company selling to trade would be ideal
The Details:
- Monday - Friday, 8am - 5pm
- Competitive salary - Based on experience
- Office-based role in a friendly, established team
If you're looking for a stable, hands-on role in a growing business where your technical expertise and customer service skills will be valued, we'd love to hear from you!
